Returns & Refunds

Last updated: 22/04/2026

We want you to love what you order from 89 BLACK. But because everything we sell is printed on demand specifically for you, our returns policy has to work a bit differently from a high-street shop. Here's exactly how it works.

The short version

✅ We will refund or replace if:

The item arrived damaged or defective
We sent you the wrong item or wrong size from what you ordered
There's a printing error or manufacturing flaw
Your order never arrived (subject to investigation with the carrier)

❌ We can't accept returns for:

"It didn't fit" — please check the size chart before ordering
"The colour was slightly different on my screen" — minor variations are normal
"I changed my mind"
Washed or worn items that don't have a defect

This isn't us being difficult — it's because printed-on-demand items can't be resold, so returns would go straight to landfill.

How to make a claim

If your order arrived damaged, defective, wrong, or simply never turned up, here's what to do:

1. Contact us within 14 days of delivery

Email support@89black.com with:

Your order number (starts with 89B-)
A clear description of the issue
Photos of the problem — this is essential for print defects, damage, or wrong items
Photos of the shipping label if the wrong item arrived (helps us trace what happened)

2. We'll investigate and respond within 2 business days

Depending on the issue:

Print defect, damage, or wrong item: we'll arrange a replacement at no cost, or a full refund — your choice. You typically won't need to return the original item.
Lost in transit: we'll investigate with the carrier and Printful. Most cases resolve within 7–14 days, after which we'll send a replacement or refund.
Sizing issues that don't qualify: we may not be able to replace, but we'll explain why and do what we can to help.

3. Refunds are processed to your original payment method

Refunds take 5–10 business days to appear back in your account, depending on your bank and how you paid.
If you paid by card via Stripe, refunds go back to the same card.
If you paid via PayPal, refunds go back to your PayPal account.

Order cancellation

If you've placed an order and it hasn't gone into production yet (usually within 24 hours of ordering), we can usually cancel it. Email us ASAP at support@89black.com and we'll do what we can.

Once an order is in production, we can't cancel it — it's already being printed just for you.

Consumer rights under UK law

If you're a UK consumer, you have rights under the Consumer Rights Act 2015 that apply regardless of what this policy says. In particular, products must be:

Of satisfactory quality
Fit for purpose
As described

If any of these aren't met, you have the right to a repair, replacement, or refund. This policy doesn't reduce those rights in any way.

Note: Because our products are personalised / made-to-order, the standard 14-day "change of mind" cooling-off period under the Consumer Contracts Regulations 2013 does not apply (regulation 28(1)(c)). But your statutory rights for defective goods still apply fully.

Sizing help

The best return is the one that doesn't need to happen. Before ordering:

Check the size chart on each product page — measurements vary between garment manufacturers
Measure a t-shirt you already own and love — compare it to our chart
When in doubt, size up for a relaxed fit or size down for a slim fit

If you're genuinely unsure, email us at support@89black.com with your usual size and the style you're interested in, and we'll give you an honest recommendation.

Questions

Email: support@89black.com

We reply to all emails within 2 business days, usually faster.